When do I have to place my order by?

If you would like your order to be delivered in the (AM) Monday – Saturday, it must be placed before 5.30pm (AEST) the evening prior.

For same day delivery, orders must be placed before 11.00am (AEST) Monday – Friday.

We do not deliver on Sundays or Public Holidays.

What happens if I want to make changes to my order?

We make every effort possible to ensure that your order is correct and on time. The accuracy of all details provided is therefore imperative. However, should you need to make changes, please contact info@theflowerweb.com.au immediately and we will do the best we can. Please quote your order number in the subject heading for a quicker, easier response.

For more information on how to make changes to an order, please read our delivery policy.

What if the recipient is not home upon delivery?

If the recipient is not home to receive your gift, the courier will use their discretion to determine if it’s safe to be left at the front door or close by. In the event that there are restrictions in doing so, (an electric gate, or an animal in the yard) the order will be returned to us with the courier leaving a note in the letterbox stating the circumstances. The recipient will then be contacted to organise re-delivery.

Re-deliveries will incur an extra charge of $15. We will do our best, but if a product needs to be re-produced for re-delivery, the product will need to be paid in full again before delivery can occur.

Please note that when we deliver flowers and  there is no safe place for them to be left, and the recipient is not responding to phone  calls there will be a re-delivery fee charged.

What is the cut off time for same-day deliveries?

Monday to Friday – orders must be placed before 11.00am (AEST) for delivery in the afternoon.

Saturday – orders must be placed before 5.30mm (AEST) the evening prior.

How do I know you received my order?

Once your order has been placed you will receive an email confirmation to the email address you provided. If you don’t receive an email confirmation, please contact us at: info@theflowerweb.com.au

Where do we deliver?

We deliver to the Adelaide CBD and surrounding suburbs. Please see delivery for a full list of locations.

Do you provide refunds if I’m not happy with my flowers?

Refunds will be treated on a case-by-case basis and will be at the discretion of our Customer Service Representative. If a refund is required, it will be credited back to the original credit card on which the order was purchased.

General enquiries?

If you have any further questions, please feel free to contact our friendly Customer Service Representative through our contact us page and they will get back to you as soon as possible.