• Recipient’s Full Name
• Address
• Recipients Phone Number

• Company Name
• Department Name
• Address
• Recipient’s Full Name
• Recipients Phone Number

• Name of the Church / Funeral Home
• Address of the Church / Funeral Home
• Full name of the deceased
• Date and Time of the funeral

• Hospital name and address
• Ward name or number
• Recipient’s full name
• Recipient’s phone number
• Whether the recipient is a patient, resident or staff member

If the recipient is not home to receive your gift, the courier will use their discretion to determine if it’s safe to be left at the front door or close by. If there are restrictions in doing so, (an electric gate, or an animal in the yard) the order will be returned to us with the courier leaving a note in the letterbox stating the circumstances. The recipient will then be contacted to organise re-delivery.

Re-deliveries will incur an extra delivery charge (equal to the original delivery charge). We will do our best, but if a product needs to be re-produced for re-delivery, the product will need to be paid in full again before delivery can occur.

Please note that when we deliver flowers and there is no safe place for them to be left, and the recipient is not responding to phone calls, there will be a re-delivery fee charged.